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STORE POLICY

Customer Care

Kompression is committed to providing a high quality service to our customers. This guide explains our customer care policy and how we proactively strive to provide products and services in which our customers can have full confidence. We aim to carry out our high quality product whilst delivering service levels designed to satisfy our customers needs and expectations, to the highest standards of customer care.

 

We aim to set clear standards of service and to regularly review and improve performance. We operate in an ethical manner treating customers, employees and suppliers as we would like to be treated.

Shipping Costs

Shipping costs are to be covered solely by the customer. These are calculated by the website depending on the order's weight and size using USPS current rates. These rates are subject to change and may change annually if their pricing changes.

Wholesale Inquiries

If your package has been confirmed via USPS as delivered and you did not receive it, you must file a claim with USPS as we are not responsible for LOST or STOLEN packages. Once you file a claim with USPS, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address.

 

It is mandatory to do SIGNATURE REQUIRED for this reason. If you decide to file a claim, your tracking number is automatically uploaded, stating that your package was indeed delivered. The only time we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that state DELIVERED in mailbox/porch/reception, etc.

Payment Methods
Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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